Frequently asked questions

Quick answers before you order.

Ordering, payment, shipping, customs and returns. Can’t find your answer? Our sales team is one message away.

Topics

Ordering & payment

How do I place an order?

Add the parts you need to your cart and go to checkout. Enter your billing and shipping details, pay by card, and you will receive an order confirmation by email straight away.

Which payment methods do you accept?

We accept major credit and debit cards. Payments are processed securely by Stripe, and we never see or store your card details.

Which currency are your prices in?

All prices are in US dollars (USD). No VAT is added at checkout.

Can I get a quote for several units or a part that is not listed?

Yes. Use our Request a Quote form with the part number or a description and the quantity you need. We will reply by email with price and availability.

Do you provide an invoice?

Yes. You receive an order confirmation by email, and every shipment includes a commercial invoice for customs.

Shipping & customs

Where do you ship from, and where to?

We ship worldwide from Abu Dhabi, United Arab Emirates, via DHL Express and FedEx.

How much does shipping cost?

Shipping is free on orders placed through our website.

Will I have to pay import duties or taxes?

We ship the item only. Import duties, customs fees and any VAT or taxes in the destination country are paid by the buyer. These are not included in the item price.

How can I track my order?

Once your order is dispatched, we email you the courier tracking number so you can follow the shipment to your door.

Returns

Can I return an item?

Yes. You have 14 days from delivery to return an item. The buyer pays the return shipping. Please read our Shipping & Returns policy before sending anything back.

What if an item arrives damaged or not as described?

Contact us with your order number and photos of the item and packaging before sending it back, so we can resolve it quickly.

Products & condition

Is the equipment new or used?

We sell new, used and surplus equipment. Each listing clearly states the condition of the item.

Are items tested before they ship?

Equipment is function-tested where it allows it, and listings describe any testing performed and any known faults.

Are the photos of the actual item?

Yes. Every listing shows real photos of the actual unit, including its nameplate and part number, not a manufacturer stock image.

Which brands do you carry?

Our stock includes parts from brands such as Siemens, ABB, Honeywell, Schneider Electric, HID, Salto, Simplex, Tyco, Yokogawa, Omron, Eaton and Phoenix Contact, depending on current inventory.

How do I check that a part is compatible with my system?

Send us your existing part number, nameplate photo or panel model before ordering. We would rather confirm compatibility upfront than process a return.

Request a quote

Still have a question?

Send us a message or a part number. We reply by email, and you can also reach us on WhatsApp.